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Frequently asked questions
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What is the delivery time of the Frames®?
Our standard delivery time is 5 working days. If you need your order quickly, we offer a 24hr Express Delivery.
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How much are the shipping costs?
Our shipping costs are £5.95 per order. If you need your order quickly, we offer 24hr Express Delivery for £29.95!
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Which material are Frames® made from?
The Frames® are made of a lightweight yet super strong foam board. The frame is made of a sustainable type of wood and afterwards sprayed with a beautiful smooth satin gloss lacquer.
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How deep are the Frames® frames?
The frames of the Frames® are 1.7 cm deep.
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How do I put the Frames® on my wall?
Good news! No more drilling - just stick it straight onto your wall! With our smart and magnetic Custtom® hanging system, you can easily attach your Frames® to the wall. Once applied, you can adjust them magnetically until they hang perfectly straight - and swapping out Frames® only takes a second. Want to move your Frames® to a different spot? No problem! Custtom® tape is reusable and sticks to almost any wall or surface. Simply remove the tape slowly and carefully, reattach it to the magnetic side of your Frame®, and you're ready to hang it somewhere new. Simple, right? © Depending on your wall type, the tape can usually be removed without leaving any marks or damage. Stick, adjust and replace!
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Are the Frames® suitable for outdoor use?
No, we do not recommend it for this product.
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How do I clean my Frames®?
You can easily remove the Frames® from your wall thanks to the velcro mounting system. You wipe them with a soft and slightly damp cloth.
Hey! I'm Tom the company cat
Welcome to my kingdom, Custtom. I don't do any work of course. I actually lie around all day, doing nothing but being beautiful. I leave the real work to my servants.
I think you and I could be friends. After all, as a customer, you are just as royal as I am! Shall we exchange e-mail addresses so that my royal household can send you an occasional newsletter?
My newsletters are full of wonderful offers, great tips, the latest developments and even a FREE product every now and then. I'll also keep you informed on my adventures and royal life as a company cat!
